Terms & Conditions
Payments may be made using cash, bank transfer, or credit card. When opting to use credit card you may elect to save your card on file so that future invoices will be automatically charged to your account at the time your services are completed. The payment for your first service will be due on completion. Once a payment method is established payment terms can be discussed with your operator. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. Late payments may result in the delay of schedule maintenance days until the account is brought up to date, and repeated late payments will result in late payment fees as well as termination of services. Any expenses or costs incurred by The Lawn Squad in recovering outstanding amounts such as debt collection costs or legal fees will be payable by you.
In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond such as bad weather may effect your service dates. Lawn care services are placed on a weekly or bi-weekly schedule and adjusted as needed throughout the season. Please note: if our lawn care crews come to your property to perform scheduled lawn care service and your lawn is freshly mowed by another person or provider without notice to our company, a charge of 50% of your regular service cost will be assessed to your account.
- Picking Up Items
Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc. This includes dog feces and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our mowing crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we are providing a clean up service) or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment. Repeated occurrences, damage to our equipment or personal injury to our employees may result in termination of service.
Please note: if our lawn care crew is not able to access your property or determines there is a significant health & safety risk due to items left on the lawn, services will not be completed and a charge of 50% of your regular service cost will be assessed to your account.
- Courtesy and Safety
While The Lawn Squad are on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own.
- Requests to Mow Shorter
Please be advised that we mow at specific heights during each season, depending on whether your clippings are bagged or mulched. This guarantees optimal health, quality, and aesthetic of your lawn. Mowing too short damages grass roots, promotes weed growth, and destroys the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.
If you choose to cancel your scheduled lawn care service, a 24 hour written notice is required. Notice can be given in the form of an email or text message. If we do not receive notice of your cancellation, a charge of 50% of your regular service cost will be assessed to your account.